Request for full account and subscription cancellation – Edouard Dotézac | Voters

Request for full account and subscription cancellation – Edouard Dotézac

Legal Hawk

Dear Polycam Support Team,
I am writing to request the full cancellation of my Polycam Business subscription and the closure of my account.
As a non-English speaker, I was not fully aware of the distinction between cancelling the auto-renewal and cancelling the subscription itself. My intention was always to cancel the subscription entirely, not simply to stop the automatic renewal. I therefore kindly ask you to cancel any pending invoice or renewal charge associated with my account, as I have no use for this service and do not wish to continue.
Could you please confirm in writing that:
My subscription has been fully cancelled,
My account has been closed,
Any outstanding invoice has been voided.
Thank you for your understanding and I look forward to your confirmation.
Best regards,
Edouard Dotézac

March 23, 2026

Barbara Moreira

Hi Legal Hawk,

Thanks for reaching out — and totally understand the confusion around auto-renewal vs. fully canceling. To make sure we handle this correctly, can you confirm the email address on the Polycam account and whether the Business subscription was purchased on the web or through the App Store/Google Play? Once we have that, we can take a closer look on our side and follow up with next steps regarding the subscription status and any pending invoice/renewal.